The telecom regulator has released draft regulations on minimum quality
benchmark for mobile internet service under which it will be mandatory
for an operator to activate such service within three hours of request
from a customer.
"It is necessary to benchmark and monitor the
quality of service offered by the service providers of mobile data
services with various options open to the implementing agencies so that
the interests of consumers are protected," The Telecom Regulatory
Authority of India (TRAI) said in a statement.
Cellular internet users are poised to rise with the roll-out of 3G and Broadband Wireless Access (BWA) services.
TRAI has sought written comments on the draft regulations from the stakeholders by July 25 and counter comments by Aug 1
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