Toyota's safety-related recall of nine million cars that began in 2009 made no dent on how consumers perceived the brand.
"These
findings highlight the importance of establishing and maintaining a
reputation for quality," says Robert Hammond, assistant professor of
Economics at the North Carolina State University, who led the study.
"Not
only will it help you sell cars in the first place, but it will help
you weather public scrutiny in the event of a recall," he was quoted as
saying by the Journal of Economics and Management Strategy reports.
"I
wanted to look at how a product recall for safety would affect what a
consumer is willing to pay for that product," Hammond says, according to
a North Carolina statement.
He looked at Toyota models that
were subject to recall in 2009-2010 as a result of highly publicised
concerns over "sudden unintended acceleration". Those recalls applied to
over 9 million vehicles worldwide.
Hammond looked at used-car
markets. Sales of new vehicles can make it difficult to assess the
impact of a recall because there are multiple confounding variables -
such as promotions, marketing campaigns and new models that were not
subject to the relevant recall.
But by looking at the average
prices for specific models in the used-car market, researchers can
determine how much Toyota owners were willing to accept when selling
their vehicles - and how much used-car buyers were willing to pay for
them.
Hammond found that despite the high-profile media coverage
of the Toyota recalls, there was very little effect on what consumers
were willing to pay for a Toyota.
Specifically, Hammond found
that the average price of affected vehicles declined by approximately
two percent relative to comparable, unaffected vehicles such as similar
Honda models. That two percent decline is within the statistical
"margin-of-error" for the study.
And the effect did not last
long. The first Toyota recall was in November 2009, and the apparent
decline in vehicle price had levelled out by January 2010.
Hammond
did a similar analysis of Audi vehicles that were recalled due to
similar acceleration concerns in 1986. The impact there was more
significant.
Audi showed an average price slide of over 16
percent relative to similar, unaffected vehicles over the course of six
months. "The Toyota and Audi experiences with the recall of vehicles
highlights the value of a well-established reputation," Hammond says.

Millions of Toyota recalls leave brand undented



